Library Catalog | LibraryKidsville.org | TeenXTremeOnline.org | Library2011 | Ask a Librarian
Back to top
Help
Find answers to frequently asked questions about digital materials.
General
'My eBook Account' Help

Adobe PDF eBook
The Basics
Software Help
Troubleshooting

Mobipocket eBook
The Basics
Software Help
Troubleshooting

OverDrive WMA Audiobook
The Basics
Software Help
Troubleshooting

Unable to find the answers to your questions in any of the above help categories? Please contact support with a detailed description of your problem or question.

In order to facilitate troubleshooting, please include the following information in your correspondence:

  • Steps to reproduce the problem (in as much detail as possible)
  • Exact text of any error message (screen shots are helpful)
  • URL(s) of any error page(s) you encounter
  • Library card number
  • Title(s) of problem download(s)
  • Applicable software version (this information can typically be found under Help > About.)
  • Operating system (Windows Vista®, Windows® XP, Windows 98 SE, etc.)
  • Internet browser and version (Internet Explorer® 7.0, Firefox® 2.0, etc. In most browsers, find this under Help > About.)
  • If applicable, device type and operating system

The Library is not responsible for changes to the content of linked sites, nor for the content of sources accessed through subsequent links.

Home | Library Catalog | LibraryKidsville.org TeenXTremeOnline.org | Site Map | Privacy Policy
© 1997-2008 Public Library of Youngstown and Mahoning County, Ohio. All rights reserved

Powered by OverDrive® Digital Library Reserve
IMPORTANT NOTICE ABOUT COPYRIGHTED MATERIALS